This Refund Policy applies to all payments made on socialadz.co and the Social Adz mobile apps ("Social Adz", "we", "us"). Social Adz is a brand of UDAYINNOVATION PRIVATE LIMITED, a private limited company registered in India. All payments are collected through Razorpay. This policy explains when you are eligible for a refund and how it is processed.
1. Campaign rejected by Meta, Google, Snapchat or X
If an ad platform (Meta – Facebook/Instagram, Google, Snapchat or X) rejects your campaign after you have paid, Social Adz automatically starts a full refund of the amount you paid. We also send you a notification explaining why the campaign was rejected. You do not need to do anything.
2. Ad spend and unused budget
- You pay Social Adz, and we run your ads on the ad platforms on your behalf. Once a campaign is live, budget that has already been spent cannot be refunded, because it has already been used to deliver your ads.
- If a campaign ends without using its full budget, the unspent ad budget, together with the GST charged on it, is refunded automatically.
- Non-refundable: the platform fee, the GST on the platform fee, and the payment-gateway (Razorpay) processing fee. These cover services already provided and transaction charges the gateway has already deducted.
3. Cancellation before the campaign goes live
If you cancel a paid campaign before it starts delivering, you get a full refund. Read the Cancellation Policy to see how to cancel.
4. Service failure on our side
If Social Adz cannot deliver a service you paid for because of a problem on our side, you can ask for a refund within 7 days of the problem. Email [email protected] with your registered email or phone number and your payment ID. We review each request and reply within 2 business days.
5. Refund timeline and method
- Refunds are credited to the original payment method (card, UPI, net banking or wallet) through Razorpay.
- The money reaches your account within 5–7 business days after the refund is started. The exact time depends on your bank.
- The GST on the refunded amount is reversed as well.
- You can follow the refund status (Initiated → Processing → Completed) on the campaign details screen.
6. Chargebacks
Please contact [email protected] before raising a dispute with your bank. If you raise a chargeback without contacting us first, your account may be suspended until the dispute is resolved.
7. Contact
For refund questions, email [email protected] or call +91 63976 50863.