This Cancellation Policy applies to all services offered on socialadz.co and the Social Adz mobile apps ("Social Adz", "we", "us"). Social Adz is a brand of UDAYINNOVATION PRIVATE LIMITED, a private limited company registered in India. It explains how you can cancel an advertising campaign or a subscription, and what happens to the money you paid.
1. Cancelling a campaign before it goes live
- A campaign that you have not paid for yet can be discarded at any time at no cost.
- If you have paid but the campaign has not started delivering yet, you can ask us to cancel it by emailing [email protected] with your registered email or phone number and the campaign name. We will stop the campaign and refund the full amount you paid.
- If Meta, Google, Snapchat or X rejects your campaign, it is cancelled automatically and the full amount is refunded. You do not need to do anything.
2. Cancelling a campaign that is already live
- You can pause a live campaign at any time from the campaign screen in your Social Adz account. A paused campaign stops spending straight away.
- To end a live campaign early, email [email protected]. We will stop it on the ad platform within 1 business day.
- Ad budget that has already been spent on delivering your ads cannot be refunded, because it has already been paid to the ad platform.
- The unspent ad budget, together with the GST charged on it, is refunded to you automatically when the campaign ends.
- The platform fee, the GST on the platform fee, and the payment-gateway (Razorpay) processing fee are not refundable after a campaign has gone live.
3. Cancelling a subscription
- You may cancel a paid subscription at any time. The cancellation takes effect at the end of the current billing cycle, and you keep access until then.
- No further charges are made after cancellation. Fees for a billing cycle that has already started are not refunded.
4. How to request a cancellation
Email [email protected] or call +91 63976 50863 with:
- your registered email address or phone number,
- the campaign name or the payment ID shown in your Razorpay receipt,
- the reason for cancelling (optional).
We reply to every cancellation request within 24–48 hours.
5. Refund after cancellation
Every refund that results from a cancellation goes back to the original payment method (card, UPI, net banking or wallet) through Razorpay. It is credited within 5–7 business days of being approved. You can follow the refund status on the campaign details screen. See our Refund Policy for full details.
6. Cancellation by Social Adz
We may cancel a campaign if it breaks our Terms & Conditions or an ad platform's advertising policies. If we cancel before the campaign goes live, you get a full refund. If we cancel during delivery, the unspent ad budget and its GST are refunded.
7. Contact
For any question about this policy, write to [email protected].