Social Adz ("we", "our", "us") is a brand of UDAYINNOVATION PRIVATE LIMITED, a private limited company registered in India. Its registered office is in Jaspur, Udham Singh Nagar, Uttarakhand. This Privacy Policy explains what personal information we collect when you use socialadz.co and the Social Adz mobile apps, how we use and protect it, and the choices you have. By using our services, you agree to this policy.
1. Information we collect
- Account information: your name, email address, phone number (used for OTP sign-in) and business details (business name, category, website).
- Payment information: billing details for paid services. Payments are processed by Razorpay Software Pvt Ltd. We do not store your card number, UPI PIN or bank login details.
- Content: the images, videos, ad text and other material you upload to create campaigns.
- Connected ad accounts: if you connect Meta (Facebook/Instagram) or Google Ads, we store the account IDs, page details and encrypted access tokens needed to run and report on your campaigns.
- Campaign and lead data: campaign settings, performance metrics, and leads that people submit through your lead forms.
- Usage and device data: how you use our services, your device type, browser, IP address, log data and cookies.
- Communications: the messages you send to our support team.
2. How we use your information
- To create, publish, manage and report on your advertising campaigns.
- To process payments, refunds and invoices, and to issue GST invoices.
- To sign you in securely and keep your account safe.
- To send service notifications, security alerts and replies to your support requests.
- To send marketing messages, but only with your consent, which you can withdraw at any time.
- To improve our services, fix problems, and prevent fraud and abuse.
- To meet legal, tax and regulatory requirements.
3. How we share your information
We do not sell, rent or trade your personal information. We share it only in these cases:
- Ad platforms: Meta, Google, Snap Inc. and X Corp. receive what is needed to run your campaigns.
- Service providers: Razorpay (payments), Amazon Web Services (hosting, Mumbai region, and email delivery) and MongoDB Atlas (database). Each one is contractually bound to protect your data.
- Legal requirements: when the law, a court order or a government authority requires it, or to protect the rights and safety of our users and the public.
- Business transfers: if our company merges or is acquired. We will tell you before this happens.
4. Data security
All data travels over encrypted HTTPS (TLS). Access tokens for connected accounts are encrypted with AES-256 before they are stored. Access to data is restricted to authorised staff on a need-to-know basis. Payment card data is handled only by Razorpay, which is PCI-DSS compliant.
5. Data retention and deletion
- We keep account data for as long as your account is active.
- Tokens for connected ad accounts are deleted as soon as you disconnect the account.
- We keep campaign history for up to 2 years for reporting. We keep payment and invoice records for as long as tax law requires.
- You can delete your account from your profile settings, or by emailing [email protected]. Deleted data is removed from active systems within 30 days, and from backups within 90 days.
6. Your rights
You can access, correct, download or delete your personal data, withdraw your consent, and opt out of marketing emails. To use any of these rights, email [email protected]. We reply within 30 days.
7. Cookies
We use essential cookies to keep you signed in and secure. We also use functional cookies to remember your preferences, and analytics cookies to understand how our site is used. You can manage cookies in your browser settings. If you block essential cookies, some features may stop working.
8. Children
Our services are for businesses and for people aged 18 or older. We do not knowingly collect data from children.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it last changed. We will tell you about significant changes by email or in the app.
10. Grievance officer and contact
Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you can contact our Grievance Officer at [email protected] or +91 63976 50863, or write to UDAYINNOVATION PRIVATE LIMITED, Jaspur, Udham Singh Nagar, Uttarakhand, India. We acknowledge complaints within 48 hours and resolve them within 30 days.
The full product-specific privacy details, including Meta and Google data handling, are available at socialadz.co/settings/privacy.